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Overview

We offer two Apprenticeship qualifications for Customer Service roles. Apprenticeships can be used for existing employees or we can help you recruit someone into a Customer Service Apprenticeship role.

 

Customer Service Practitioner (Level 2)

Designed for all customer facing roles, this 15-18 month Apprenticeship covers:

  • Interpersonal Skills
  • Communication
  • Influencing Skills
  • Personal Organisation
  • Dealing with Customer Conflicts
  • Knowing your Customers
  • Meeting Regulations and Legislation
  • Systems and Resources
  • Customer Experience

 

Customer Service Specialist (Level 3)

Ideal for aspiring managers, supervisors, team leaders and people in a more senior customer facing roles, this 18-24 month Apprenticeship covers:

  • Business Knowledge and Understanding
  • Customer Journey Knowledge
  • Customer Service Culture and Environmental Awareness
  • Customer Service Performance
  • Dealing with Customer Conflicts
  • Service Improvement
  • Business Focused Service Delivery
  • Systems and Resources

 

If you’re interested in these qualifications, the next step is to get in touch and we will work out the best package for your organisation.

 

How can we help?

Get in touch with us – we look forward to working with you.

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